Refunds
All sales are final. If your order arrives damaged, we make it right.
- All sales are final.
- Arrived damaged or missing something? Contact us within 7 days.
- We replace it or refund it, your choice.
- Refunds go back by Zelle within 3 business days of approval.
All sales are final
For the safety and integrity of our products, all sales are final. We can't accept returns or exchanges, including of unopened vials.
Damaged or missing items
If your order arrives damaged, or an item is missing or incorrect, contact our support team within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or refund you for the affected item.
Cancelled orders
Unpaid orders are cancelled automatically after 48 hours. If you need to cancel a paid order before it ships, contact us right away and we'll do our best to stop it. Once an order has shipped or gone out for delivery, it can't be cancelled.
How refunds are paid
Approved refunds are sent back by Zelle to the account that paid, within 3 business days of approval.
Orders we cancel
If we cancel a paid order for any reason, including under our Terms, we refund the full amount.
Contact support
Call or text us at (850) 597-0164 (Las Vegas) or (850) 597-2130 (Atlanta), or email us at support@xspeptides.com.